Paul Dufresne started Reliability Playbook in 2017 which is a service provider offering expertise to companies in nearly every industry. Primary offerings include maintenance and reliability best practices; lubrication program development; predictive maintenance program development; and support for MAINTelligence and Lube-It software. Specific services include audits/assessments; training and certification; troubleshooting; root cause failure analysis; program optimization; database construction; route configuration; PM optimization; field walk downs; and coaching and mentoring of technicians.